Mental Health America of Los Angeles (MHA) is dedicated to promoting mental health recovery and wellness.  

Our purpose is to help everyone reach healthy lives – whether the need is recovery from mental illness or is occasional and caused by everyday life.  Our message is simple – good mental health is fundamental to the health and well-being of everyone in Los Angeles County.

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Personal Service Coordinator - ICMS - JR#6

Department: AV - Support Services
Location: Lancaster, CA

Personal Service Coordinator - ICMS

Department:            Support Services – Housing For Health

Reports To:              Program Manager

FLSA Status:            Nonexempt

Supervision Responsibilities:            None

Summary: Provide high quality Intensive Case Management Services (ICMS) to clients eligible for permanent housing through the Department of Health Services’ (DHS) Housing for Health (HFH) program. Provide a client-centered approach and provide excellent customer service that is sensitive to the challenges that people experiencing homelessness with a range of medical and behavioral health issues face as they move into and maintain permanent supportive housing. Employ a “whatever it takes” approach to assist clients in their transition from homelessness to permanent housing.

Essential Duties and Responsibilities include the following. This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Association’s operations. MHA is an equal opportunity employer and service provider, the Agency will consider individuals with a criminal history. 


  • Assist individuals at every stage of the housing stabilization process including flexible services to meet the individual needs of clients
  • Outreach and engagement including processing referrals from Department of Health Services (DHS), CES partners and other HFH partners, establishing rapport with client, provide a “screening in” philosophy, conducts a face to face screening, obtain consents, linkage to other needed providers and services
  • Conduct intake and enrollment activities with eligible clients, including assisting clients with gathering other program eligibility documentation, completing project intake forms, authorizations and enrolling into ICMS. Assistance with temporary housing assistance until permanent housing can be secured
  • Assist at all levels of move-in to permanent housing including assisting client with becoming document ready, assisting with all applications and paperwork, coordinate client move-in and orient new tenant to their unit/building
  • Assist clients with accessing services and addressing their immediate needs, conduct DHS-approved comprehensive psychosocial assessment, develop and implement individualized case management services plan in collaboration with and authorized by the client based on the client’s comprehensive assessment and/or reassessment. The service plan shall address the needs identified in the comprehensive assessment and describe client’s goals, steps to reach goals, timeframes for completing goals, and disposition of each goal as it is met or changed
  • Ensure clients are linked to and accessing health, mental health, and substance use disorder services as needed including assisting clients with establishing a medical home and maintaining continuity with their medical home. Assist with maintaining medication and treatment regimens.
  • Assist clients with obtaining income and/or establishing benefits, with locating and securing employment and volunteer and/or educational activities, assist with basic needs, life skills, community participation, improving and/or maintaining daily independent living skills, social/leisure, personal hygiene skills, budgeting and money management, legal issues and making appropriate referrals to overcome barriers to accessing and obtaining permanent housing, and provide transportation as needed
  • Provide housing location services (if scattered site), educate clients on tenant rights and responsibilities. Educate client on the appropriate use of crisis intervention services versus 911 emergency calls, etc. Provide eviction prevention counseling; work with property management and HFH partner to help clients resolve issues that threaten their housing stability including tenant rights and responsibilities
  • Assist and support program documentation standards of staff in accordance with MHALA, LACDMH County Contracted Provider standards and funding source requirements, and documents in Electronic Health record (EHR), including 24 hour turnaround documentation. Maintain a billing average of five hours per day into the Welligent System
  • Read, perform researches, attend classes, workshops or seminars and participate in other professional development activities in order to maintain and enhance personal and professional skills

Other position requirements: 

  • Must function well in a team-oriented approach to client services
  • Proficient in computer applications such as Microsoft Word, Excel and Outlook
  • Be able to learn and utilize Homeless Management Information Systems (HMIS) and Electronic Health Records Systems
  • Have experience working with clients with mental illness, chronic health issues, and substance use disorders
  • Have expertise in the following areas: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
  • Maintain a caseload ratio of one (1) full-time equivalent intensive case manager to 40 clients with a VI-SPDAT of 1 or 2
  • Flexible work schedule to include some nights, weekends and holidays
  • Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment
  • TB clearance and annual retesting are conditions of employment

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