Mental Health America of Los Angeles (MHA) is dedicated to promoting mental health recovery and wellness.  

Our purpose is to help everyone reach healthy lives – whether the need is recovery from mental illness or is occasional and caused by everyday life.  Our message is simple – good mental health is fundamental to the health and well-being of everyone in Los Angeles County.

Share with friends or Subscribe!

Personal Service Coordinator - Housing and Benefits Specialist (Newhall, CA) JR0# 14

Department: AV Military Resource Center
Location: Lancaster, CA


Department:        Military Resource Center (Newhall, CA)

Reports To:          Program Manager

FLSA Status         Nonexempt

Category:             Direct Service

Supervision Responsibilities:            None


Summary: Under direct supervision of the senior program coordinator provide housing placement, support and case management services for eligible homeless veteran families through outreach, assessment and engagement of potential members. Assist veterans and their families in finding and accessing requested community linkages and resources through the application of intensive case management services based on housing first and psychosocial rehabilitation model of treatment and services.

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider, the Agency will consider individuals with a criminal history.

  • Interface with government, community and private agencies to obtain rental subsidies, subsidized loans or other available resources for transitional and permanent housing for veterans and their families. Assist and coach members in all steps of completing the application process. Provide follow-up during the application process, and act as a housing counselor and advocate for members when necessary
  • Provide and/or arrange for necessary services for members moving into new housing. Provide or arrange for regular home visits, in-home case management support and community-based referrals to assist members in staying successfully housed. When necessary, act as a liaison with the landlord, other service providers or other tenants to clarify expectations and resolve issues and problems
  • Give individual and community-based presentations regarding MHA’s housing programs. Work with landlords and property management companies and generates housing opportunities through advocacy, information and education
  • Represent MHA at community housing provider meetings, HUD-VASH and LAHSA meetings and other similar events. Work to stay current with  technical and administrative changes in various housing programs and their requirementsNetwork with other veteran and mainstream service agencies to share ideas and resources, develop effective programs, solve common problems and maintain a professional network of referral resources for housing and support services
  • All required data collection documents (as applicable to your program: MORS, Determinants, KEC, IHIMS, HMIS, etc.) are submitted on or before due date.
  • Collaborate with member to establish a working budget for sustainability of housing including all expenses and income sources of the household.
  • Identify and access other VA benefits and resources including assisting with filing such claims for which the member may be entitled.
  • Read, perform researches, attend classes, workshops or seminars and participates in other professional development activities in order to maintain and enhance personal and professional skills.
  • Attend and participate in staff meetings and other aspects of the day-to-day operations and community life of the Agency. Work      cooperatively with other staff to assure the smooth and seamless delivery of supportive services to the Agency and the veterans and their families it serves.
  • Assist and support program documentation standards of staff in accordance with MHALA, County Contracted Provider, and funding source standards and requirements, and documents in required program, including 24 hour turnaround documentation

Other position requirements:

  • Bachelor’s degree in human services, preferred
  • Minimum of 2 years providing psychosocial rehab related services to a disabled population
  • Must function well in a team-oriented approach to member services.
  • Knowledge of federal, state and local housing subsidy programs and the sources available for them.
  • Knowledge of practices and procedures for preparation of applications for subsidized housing and disabled/low income housing loans.
  • Work collaboratively and effectively with public and private housing providers, mental health consumers and their family members or client advocates, vendors and other staff.
  • Excellent verbal communication skills, prose writing skills and computer skills.
  • Highly organized and detail oriented, and able to prioritize and juggle multiple projects without losing productivity.
  • Flexible work schedule to include some evenings or weekends when necessary.
  • Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be ensured by MHA liability insurance are conditions of employment.
  • TB clearance and re-testing every year are conditions of employment

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System