Mental Health America of Los Angeles (MHA) is dedicated to promoting mental health recovery and wellness.  

Our purpose is to help everyone reach healthy lives – whether the need is recovery from mental illness or is occasional and caused by everyday life.  Our message is simple – good mental health is fundamental to the health and well-being of everyone in Los Angeles County.

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Personal Service Coordinator, ASW or AMFT JR -985

Department: AV - Full Service Partnership
Location: Lancaster, CA


Department:       Adult Integrated Services

Reports To:         Program Manager

FLSA Status:       Exempt

Supervision Responsibilities: None

Summary: Responsible for all inquiries from the community, DMH and/or family members; engage referrals, conduct clinical and needs assessments triage to MHALA and community resources. This is both a direct service and an administrative position.  

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHA is an equal employer opportunity and service provider, and will consider individuals with a criminal history.

  • Provides clinical consultation and support as needed and requested by the staff. Provides and supervises intakes and initial assessments
  • Notifies Program Manager of urgent and non-urgent referrals
  • Coordinates movement of people from one doorkeeper to another – and consults on and mediates decision making
  • Manages phone inquiries dispersing when appropriate and/or by responding to the inquiry
  • Provides support to other staff involved in initial contact and directly (and indirectly) provides services to prospective members while they are in the outreach /transition phase
  • Maintains all records and documentation needed for program compliance and accountability in accordance with MHA standards and funding source requirements
  • Facilitates MHA relationship with referral sources / community
  • Oversees MHALA referrals, tracks outcomes and looks for a need to expand the menu of services if called for
  • Explain governmental benefits, requirements and procedures, including eligibility requirements to members and fellow staff
  • Completes all paperwork and maintains all records and documentation required for program compliance and accountability in accordance with MHA standards and funding source requirements
  • Will pursue LPS designation if/when eligible in order to facilitate 5150 involuntary holds when needed

Other position requirements:

  • Master’s Degree in Social Work (MSW) with ASW and 2 years’ experience providing direct service in programs serving mentally ill adults, individuals experiencing homelessness, or similar populations
  • Registration with California  Board of Behavioral Sciences as ASW or AMFT required
  • Willing to pursue Licensed Clinical Social Worker status or Licensed Marriage and Family Therapy status.
  • Ability to provide a welcoming environment and skill in engaging new members.
  • Must function well in a team-oriented approach to member services.
  • Must be familiar with federal, state and local housing subsidy programs and the sources available for them.
  • Must be familiar with the practices and procedures for preparation of applications for subsidized housing and disabled/low income housing loans.
  • Knowledge of community resources.
  • Knowledge of, and dedication to, the Psychosocial Rehabilitation Model of mental health treatment, community integration, and hope in recovery.
  • Ability to work collaboratively and effectively with public and private housing providers, mental health consumers and their family members or client advocates, vendors and other staff.
  • Excellent writing skills, including the ability to summarize comprehensive diagnostic and biopsychosocial information in narrative form. Ability to complete biopsychosocial Assessments.
  • Dedication to maintaining our agency's egalitarian and compassionate culture, and high quality of services delivered.
  • Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook
  • Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be ensured by MHA liability insurance are conditions of employment. 
  • Flexible work schedule to include some evenings, weekends and holidays.
  • TB clearance and annual re-testing are conditions of employment

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